Provider: Radosław Myszka operating as SaasLab, with registered place of business in Poland (EU). Contact:kontakt@saaslab.one
These Terms of Service ("Terms") govern your use of SaasLab software-as-a-service products including (without limitation) CBAM Reporter, NIS2 Compliance, AI Act Compliance Kit, ADR Reporter (Hazmat Pilot), KOBiZE, BDO (Eco-Compliance), HACCP, Agri Field Journal, and the website saaslab.one (collectively, the "Service").
Plain-English summary: SaasLab provides compliance software to support your regulatory work. We do not provide legal advice. You pay a subscription fee (annual or monthly), you can cancel any time before renewal, your data stays yours and you can export it. Polish law applies, but EU consumer rights are preserved where relevant.
1. Acceptance of Terms
By creating a SaasLab account, accessing the Service, or paying a subscription fee, you accept these Terms in full. If you accept on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree with any part of these Terms, you must not use the Service.
2. Definitions
"Customer", "you", "your" — the natural or legal person who has registered an account and accepted these Terms.
"SaasLab", "we", "us", "our" — Radosław Myszka operating as SaasLab.
"Service" — any of the SaaS products listed in the introduction, plus any future SaasLab product offered to the Customer.
"Subscription" — paid plan giving access to the Service for a defined billing period.
"Customer Data" — any data, content, or material the Customer or its users upload, enter, or generate within the Service.
"Trial" — a no-cost evaluation period (typically 14 days) before the Subscription begins.
3. Account & eligibility
You must be at least 18 years old and legally able to enter into binding contracts in your jurisdiction.
You must provide accurate, complete, and current information at signup, including a valid email address and (for paid Subscriptions) accurate billing details.
Authentication is via Google OAuth 2.0. You are responsible for maintaining the security of your Google account.
You are responsible for all activity that occurs under your account.
One natural person may register one personal account. A legal entity (company) may register one account per organisational unit subscribing to the Service.
4. Subscription & pricing
SaasLab offers Subscriptions on annual and monthly billing cycles. Prices are listed on each product page and may differ between products. Prices are quoted exclusive of VAT unless explicitly stated otherwise. The Customer is responsible for any local taxes applicable to its use of the Service.
For B2B customers in Poland, Polish VAT (23%) is added at checkout where applicable. For B2B customers in other EU member states with a valid VAT number, the reverse-charge mechanism applies (Art. 196 of Council Directive 2006/112/EC). Outside the EU, the Service is generally not subject to VAT.
Pricing displayed in PLN is the contractual price. Where EUR equivalents are shown for convenience, the actual charge in EUR is computed at the Stripe/Paddle exchange rate at the time of payment.
SaasLab may change Subscription prices with at least 30 days' notice; changes apply to renewals only and do not affect the current paid period. If the Customer does not accept a price change, the Customer may cancel before the renewal date.
5. Free trial
Most products offer a 14-day free trial. Some products may offer a different trial length, which is stated at signup.
No payment information is required to start the trial in most cases. Where it is, you will not be charged during the trial period and no auto-conversion occurs without explicit confirmation.
Features available during the trial may be a subset of the paid Subscription. Limits (e.g. records, exports, file size) may apply.
If you do not subscribe before the trial expires, your account becomes read-only or is suspended, depending on the product. Customer Data is retained for 30 days after trial expiry then deleted unless you subscribe.
6. Payment & billing
Payments are processed by Stripe Payments Europe Ltd. (Ireland) and/or Paddle.com Market Ltd. (UK) acting as merchant of record where applicable. SaasLab does not store full card numbers — they are tokenised by the payment processor.
Subscription fees are charged in advance for each billing period (annual or monthly). The first charge occurs at the end of the trial (or at signup for paid-from-day-one plans).
Invoices are issued automatically and made available in the customer dashboard. Polish-issued invoices comply with Polish VAT law and include the required fields (NIP, transaction date, etc.).
If a payment fails, we will retry up to 3 times over 14 days. After 14 days of unsuccessful retries the account is downgraded or suspended. You may resume the Subscription by updating payment details within 60 days; after 60 days, Customer Data may be deleted per Section 9.
You are responsible for any bank fees, currency conversion fees, or chargeback fees. Unjustified chargebacks may result in account suspension and recovery proceedings.
7. Cancellation & refunds
How to cancel
You may cancel your Subscription at any time from the customer dashboard or by emailing kontakt@saaslab.one. Cancellation takes effect at the end of the current paid period. You retain access to paid features until that date.
Refunds — consumers (B2C, EU)
Under EU consumer law (Directive 2011/83/EU and Polish Act of 30 May 2014 on Consumer Rights), consumers have the right to withdraw from a distance-concluded service contract within 14 days of conclusion without giving reasons. However, by starting active use of the Service before the 14-day period expires, you expressly consent to early performance and acknowledge that you lose the right of withdrawal once the Service has been fully provided. For Subscriptions, this means: if you actively use the Service during the first 14 days, refund of paid fees may be denied, but you can still cancel to prevent renewal.
Refunds — business customers (B2B)
Business customers are not entitled to a statutory cooling-off period. Refunds are at SaasLab's discretion and generally not granted for partial billing periods. For annual Subscriptions paid in advance, no pro-rata refund is given on cancellation, but access continues until the period ends.
Refunds — exceptional cases
SaasLab will refund (pro-rata where appropriate) in the following exceptional cases: (a) extended Service unavailability exceeding the SLA stated for the relevant product; (b) confirmed billing error; (c) cancellation within 7 days of an unannounced material reduction in Service features.
8. Acceptable use
You agree not to use the Service to:
Violate applicable laws, regulations, or third-party rights
Upload, transmit, or generate content that is unlawful, defamatory, infringing, or harmful
Attempt to gain unauthorised access to the Service, other customers' accounts, or underlying infrastructure
Reverse-engineer, decompile, or attempt to derive source code (except as permitted by mandatory law)
Resell, sublicense, or rent the Service to third parties without explicit written authorisation (Partner Programme excepted)
Use automated scrapers, bots, or excessive API calls beyond stated rate limits
Interfere with the Service's operation, security, or integrity
Misrepresent affiliation with SaasLab or impersonate other users
Violation may result in immediate suspension or termination without refund. We reserve the right to investigate suspected violations and cooperate with law-enforcement authorities where legally required.
9. Customer data & ownership
You own your data. Customer Data uploaded to the Service remains the Customer's exclusive property.
SaasLab acts as Data Processor for Customer Data — see the separate Privacy Policy for details.
You grant SaasLab a limited licence to host, process, transmit, and display Customer Data solely as necessary to provide the Service.
You may export your data at any time via in-app export (CSV/JSON/PDF as available per product) or by emailing kontakt@saaslab.one. Format is structured and commonly used (Art. 20 GDPR).
On termination, Customer Data is retained for 30 days in case of reactivation, then permanently deleted from production systems. Backup copies are retained per the schedule in the Privacy Policy.
You are responsible for the lawfulness of Customer Data, including obtaining consent or other legal basis where you upload third-party personal data.
10. Intellectual property
The Service, including all software, designs, trademarks, logos, regulatory templates, and documentation, is the exclusive property of SaasLab or its licensors. You receive a non-exclusive, non-transferable, revocable licence to use the Service for the duration of your Subscription, solely for your internal business purposes (or personal use for individual customers).
Templates, checklists, and policy documents made available via the Service are licensed for internal use only. You may not redistribute, resell, or publish them as your own work product. Editing for internal use is permitted and encouraged.
You retain all intellectual-property rights in Customer Data. SaasLab may use anonymised, aggregated usage statistics for product improvement and benchmarking without restriction.
11. Service availability
SaasLab targets 99.5% monthly uptime for production-tier products on standard Subscriptions, and 99.9% for Enterprise plans. Scheduled maintenance windows (typically less than 2 hours per month) are announced 48 hours in advance. Uptime is measured at the application endpoint. The actual SLA for each product is available in the relevant product documentation.
Force majeure events (including but not limited to: cloud-provider outages beyond our control, denial-of-service attacks, governmental or regulatory action, natural disasters) do not count toward uptime SLA breach.
12. Disclaimers
SaasLab is software, not legal advice. Our products support the customer's own compliance work but do not replace, and are not a substitute for, professional legal counsel, regulatory advice, or audited certification. Reliance on Service-generated outputs (PDFs, classifications, checklists) is at the Customer's own risk. The Customer remains solely responsible for compliance with applicable law.
The Service is provided "as is" and "as available", without warranties of any kind beyond those that cannot be excluded under applicable mandatory law (e.g. fitness for a particular purpose, merchantability, non-infringement). Specifically:
SaasLab does not warrant that the Service will be error-free, uninterrupted, or that all defects will be corrected.
Regulatory templates and classifications reflect our understanding of the relevant law at the time of publication. Laws change. The Customer must verify current requirements with competent authorities or qualified counsel.
Third-party integrations (Google, Stripe, Microsoft Azure) are subject to their respective terms; SaasLab does not warrant their continued availability.
13. Limitation of liability
To the maximum extent permitted by applicable law:
SaasLab's total aggregate liability for any claim arising out of or relating to these Terms or the Service shall not exceed the fees paid by the Customer to SaasLab in the 12 months preceding the event giving rise to the claim.
SaasLab is not liable for indirect, incidental, special, consequential, or exemplary damages, including but not limited to: loss of profits, loss of data (beyond restoration from latest backup), loss of business, regulatory fines or penalties imposed on the Customer, or reputational damage.
This limitation applies regardless of the legal theory (contract, tort, statute) and even if SaasLab has been advised of the possibility of such damages.
Nothing in these Terms limits liability for: (a) wilful misconduct or gross negligence; (b) death or personal injury caused by negligence; (c) liability that cannot be excluded under applicable mandatory law (in particular Polish consumer protection law for B2C customers, and Art. 82 GDPR for personal-data violations).
14. Indemnification
The Customer agrees to indemnify and hold SaasLab harmless from any claim, demand, loss, or damage (including reasonable legal fees) brought by a third party arising out of: (a) the Customer's use of the Service in violation of these Terms or applicable law; (b) Customer Data infringing third-party rights; (c) the Customer's negligence or wilful misconduct.
15. Changes to terms or service
SaasLab may modify these Terms or the Service from time to time. For material changes (changes that meaningfully affect Customer rights or obligations), notice will be provided at least 30 days in advance via email and/or in-app banner. Non-material changes (typo fixes, clarifications, sub-processor list updates) take effect on publication.
Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept material changes, you may cancel your Subscription before the effective date and receive a pro-rata refund for the unused portion of any pre-paid fees.
16. Governing law & disputes
These Terms are governed by Polish law, excluding its conflict-of-laws provisions and excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
For B2B customers: any dispute arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the common courts of Poland competent for the registered place of business of SaasLab.
For consumer (B2C) customers: nothing in these Terms deprives you of your statutory consumer rights, including the right to bring proceedings in the courts of your country of residence as provided by Regulation (EU) 1215/2012. EU consumers may also use the Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
